RETURNS & WARRANTY POLICY

RETURNS & WARRANTY POLICY

30-DAY MONEY BACK GUARANTEE

  • Naciey provides 30 days money-back guarantee from the date of receipt.
  • We do not accept returns for any signs of use (such as scratches or dents). Please include all original components and packaging when returning the product for a refund.

 

RETURN SHIPPING FEES

  • For returnswith product quality issues, consumers do not need to bear the return postage.

 

30-DAY QUALITY WARRANTY
Naciey provides 30-day quality warranty from the date of receipt.


WHAT DOES MY 30-DAY WARRANTY COVER?

  • Phone casequality is defective.
  • The absence of original parts and accessories that came with the product.
  • Warranty Exclusions: including, but not limitedto, artificial damage.

Our  30-day warranty service is limited to all purchases made directly from Naciey website. For purchases not made directly from Naciey website, please contact the retailer you purchased from.

 

 

WARRANTY PROCESS

  • In the event that you requirea replacement under warranty, please contact us to get a return# which is used to check the specified return information before sending your product out.
  • Please describe the product quality problem you encountered and send us your order number as well.
  • If the product needs to be sent back fora replacement, our customer service staff will assist you with the replacement process.

 

WHEN WILL I RECEIVE MY REPLACEMENT or REFUND

  • We arrange for inspection and testing immediately after each return we receive to ensure that any issues are accurately diagnosed, and to help further improve our products.
  • Once your item is received, we will refund or issue a replacement within 1-2 business days.

 

GET IN TOUCH

  • Whatever your questionis, we’re here to help.
  • The Naciey team is always looking for feedback and comments from you to improve our service quality.
  • Email Us:service@naciey.com