30-DAY MONEY BACK GUARANTEE
Naciey provides a 30-day money-back guarantee from the date of receipt.
We do not accept returns for any signs of use (such as scratches or dents). Please include all original components and packaging when returning the product for a refund.
RETURN SHIPPING FEES
For returns with product quality issues, consumers do not need to bear the return postage.
30-DAY QUALITY WARRANTY
Naciey provides a 30-day quality warranty from the date of receipt.
WHAT DOES MY 30-DAY WARRANTY COVER?
The phone case quality is defective.
The absence of original parts and accessories that came with the product.
Warranty Exclusions: including, but not limited to, artificial damage.
Our 30-day warranty service is limited to all purchases made directly from the Naciey website. For purchases not made directly from the Naciey website, please contact the retailer you purchased from.
WARRANTY PROCESS
In the event that you require a replacement under warranty, please contact us to get a return# which is used to check the specified return information before sending your product out.
Please describe the product quality problem you encountered and send us your order number as well.
If the product needs to be sent back for replacement, our customer service staff will assist you with the replacement process.
WHEN WILL I RECEIVE MY REPLACEMENT or REFUND
We arrange for inspection and testing immediately after each return we receive to ensure that any issues are accurately diagnosed and to help further improve our products.
Once your item is received, we will refund or issue a replacement within 1-2 business days.
GET IN TOUCH
Whatever your question is, we’re here to help.
The Naciey team is always looking for feedback and comments from you to improve our service quality.
Email Us:service@naciey.com